Estoy ejecutando El Capitán 10.11.6
Creo que esto ya pasó 3 veces. Cuando veo una presentación (Modo Presentación de diapositivas) en PowerPoint 2016 para Mac, hay momentos en que se retrasa y se congela; No podría pasar a la siguiente diapositiva o ver mi cursor. En consecuencia, la Mac se reinició por sí sola y me dijo que "se reinició debido a un problema".
Obtuve este informe después:
Mon Aug 21 18:10:51 2017
*** Panic Report ***
panic(cpu 2 caller 0xffffff8013dcedd3): Kernel trap at 0xffffff7f9623b208, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000016f7c000, CR4: 0x00000000003627e0
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000001, RDX: 0x00000000ffffffff
RSP: 0xffffff802065bc30, RBP: 0xffffff802065bca0, RSI: 0xffffff80f8995100, RDI: 0x0000000000000000
R8: 0x00000000ffffffff, R9: 0x0000000000000002, R10: 0xffffff8028008000, R11: 0x0000133b802ad11c
R12: 0x0000000000000000, R13: 0x0000000000000100, R14: 0x0000000000000000, R15: 0x0000000000000005
RFL: 0x0000000000010206, RIP: 0xffffff7f9623b208, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0
Backtrace (CPU 2), Frame : Return Address
0xffffff802065b8c0 : 0xffffff8013cdab52
0xffffff802065b940 : 0xffffff8013dcedd3
0xffffff802065bb20 : 0xffffff8013decca3
0xffffff802065bb40 : 0xffffff7f9623b208
0xffffff802065bca0 : 0xffffff7f9611b6ba
0xffffff802065bcc0 : 0xffffff7f9611b639
0xffffff802065bcf0 : 0xffffff7f96129317
0xffffff802065bd40 : 0xffffff7f9612939c
0xffffff802065bd80 : 0xffffff7f962257c2
0xffffff802065bdb0 : 0xffffff7f9622a2f6
0xffffff802065bdf0 : 0xffffff7f9622ad37
0xffffff802065be40 : 0xffffff7f961b993d
0xffffff802065be80 : 0xffffff7f961999f5
0xffffff802065bea0 : 0xffffff80142ba1a3
0xffffff802065bf00 : 0xffffff8013d0f2da
0xffffff802065bfb0 : 0xffffff8013dc9507
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(205.11)[569DA297-BC38-35C0-B909-6E8686BE0928]@0xffffff7f96111000->0xffffff7f9617cfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[CD762868-D3F5-3463-A60E-E3B41C9CC0D1]@0xffffff7f9452c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f94fd9000
com.apple.driver.AppleIntelBDWGraphicsFramebuffer(10.1.4)[F8289D9F-6EFA-36E6-B86B-8758C6026494]@0xffffff7f96192000->0xffffff7f961e7fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[CD762868-D3F5-3463-A60E-E3B41C9CC0D1]@0xffffff7f9452c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xffffff7f94bed000
dependency: com.apple.iokit.IOAcceleratorFamily2(205.11)[569DA297-BC38-35C0-B909-6E8686BE0928]@0xffffff7f96111000
dependency: com.apple.iokit.IOReportFamily(31)[C89107EE-2DF2-3BC3-9F6D-3133D43ED7EF]@0xffffff7f94f2b000
dependency: com.apple.AppleGraphicsDeviceControl(3.12.9)[21580824-E82E-371E-8FEE-B213B71B5C58]@0xffffff7f9618b000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f94fd9000
com.apple.driver.AppleIntelBDWGraphics(10.1.4)[6E4B3931-9881-3715-AB7F-305802F44B9A]@0xffffff7f96207000->0xffffff7f96294fff
dependency: com.apple.iokit.IOSurface(108.2.4)[A522B81B-A590-3EBB-A10D-4BFE642C7BEC]@0xffffff7f94ea2000
dependency: com.apple.iokit.IOPCIFamily(2.9)[CD762868-D3F5-3463-A60E-E3B41C9CC0D1]@0xffffff7f9452c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f94fd9000
dependency: com.apple.iokit.IOAcceleratorFamily2(205.11)[569DA297-BC38-35C0-B909-6E8686BE0928]@0xffffff7f96111000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
15G1611
Kernel version:
Darwin Kernel Version 15.6.0: Sun Jun 4 21:43:07 PDT 2017; root:xnu-3248.70.3~1/RELEASE_X86_64
Kernel UUID: B370DB23-7244-3441-B95D-384442442565
Kernel slide: 0x0000000013a00000
Kernel text base: 0xffffff8013c00000
__HIB text base: 0xffffff8013b00000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)
System uptime in nanoseconds: 21146274453702
last loaded kext at 16996291451682: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f967fa000, size 28672)
last unloaded kext at 17394086554813: com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1 (addr 0xffffff7f967f3000, size 28672)
loaded kexts:
com.apple.filesystems.smbfs 3.0.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.22.0
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleGraphicsDevicePolicy 3.12.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 274.12
com.apple.driver.AppleIntelBDWGraphics 10.1.4
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleCameraInterface 5.46.0
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.4
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.8.9
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleTopCaseHIDEventDriver 86
com.apple.driver.AirPort.Brcm4360 1040.1.1a6
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 274.12
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 108.2.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.iokit.IOBluetoothFamily 4.4.6f1
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleHDAController 274.12
com.apple.iokit.IOHDAFamily 274.12
com.apple.iokit.IOAudioFamily 204.4
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.AppleGraphicsDeviceControl 3.12.9
com.apple.iokit.IOAcceleratorFamily2 205.11
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleGraphicsControl 3.12.9
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.networking 5.0.0
com.apple.driver.CoreStorage 517.50.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.AppleMultitouchDriver 304.12
com.apple.driver.AppleHIDTransport 5
com.apple.driver.AppleHSSPIHIDDriver 43
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleHSSPISupport 43
com.apple.driver.AppleIntelLpssSpiController 2.0.60
com.apple.driver.AppleIntelLpssGspi 2.0.60
com.apple.driver.AppleIntelLpssDmac 2.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.4
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro12,1, BootROM MBP121.0167.B24, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464132333241324D412D4A442D460000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464132333241324D412D4A442D460000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.6f1 17910, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0128G, 121.33 GB
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
Esto no sucede siempre. De hecho, hay casos en que PowerPoint es rápido y ágil. Este es el único problema que he tenido con mi Mac desde que me cambié de Windows el año pasado.
¿Podría alguien decirme qué sucedió y qué podría hacer para evitar esto?