Mi macbook se bloquea cuando instalo un software antivirus en. He probado Avast y Sophos, ambos provocan que mi macbook se bloquee.
Cuando instalo el software y mantengo mi computadora funcionando todo parece estar bien. El problema ocurre cuando apago mi computadora y luego la reinicio. Después de iniciar sesión, se iniciarán mis programas, que incluyen el software antivirus que está instalado. Casi inmediatamente después de que se inicia el antivirus, mi computadora se bloquea y tiene que reiniciarse. ¿Cuál podría ser la causa de este problema?
Acerca de mi macbook:
MacBook Pro (Retina, mediados de 2012)
macOS High Sierra 10.13.2 (17C205)
Procesador 2,3 GHz Intel Core i7
Memoria 16 GB 1600 MHz DDR3
Disco de inicio Macintosh HD
Gráficos NVIDIA GeForce GT 650M Gráficos Intel HD de 1 GB 4000 1536 MB
Este es uno de los informes de errores:
Anonymous UUID: 1450FD90-EE4F-8768-1C53-4A3A1F37308F
Thu Jan 11 13:39:22 2018
*** Panic Report ***
panic(cpu 1 caller 0xffffff8025b6f2e9): Kernel trap at 0xffffff802579305b, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff805bd33000, CR3: 0x00000003b21ae14d, CR4: 0x00000000001626e0
RAX: 0xffffff820fa1f000, RBX: 0x0000000000002e94, RCX: 0x0000000000000591, RDX: 0x0000000000002e94
RSP: 0xffffff92664ca9d8, RBP: 0xffffff92664caa20, RSI: 0xffffff805bd32ffd, RDI: 0xffffff820fa1f208
R8: 0xffffff92664cad28, R9: 0x000000000000d16c, R10: 0x0000000000002e94, R11: 0x00000000ffffffff
R12: 0x0000000000002e94, R13: 0xffffff92664caa38, R14: 0x0000000000000001, R15: 0x00000000ffffffff
RFL: 0x0000000000010207, RIP: 0xffffff802579305b, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff805bd33000, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 0, VF: 1
Backtrace (CPU 1), Frame : Return Address
0xffffff92664ca480 : 0xffffff8025a505f6
0xffffff92664ca4d0 : 0xffffff8025b7d604
0xffffff92664ca510 : 0xffffff8025b6f0f9
0xffffff92664ca590 : 0xffffff8025a02120
0xffffff92664ca5b0 : 0xffffff8025a5002c
0xffffff92664ca6e0 : 0xffffff8025a4fdac
0xffffff92664ca740 : 0xffffff8025b6f2e9
0xffffff92664ca8c0 : 0xffffff8025a02120
0xffffff92664ca8e0 : 0xffffff802579305b
0xffffff92664caa20 : 0xffffff7fa6f75029
0xffffff92664cab20 : 0xffffff7fa6f747f1
0xffffff92664cac20 : 0xffffff8025cd3014
0xffffff92664cac70 : 0xffffff8025cd378a
0xffffff92664cad70 : 0xffffff7fa7371c2a
0xffffff92664cadf0 : 0xffffff8025cb0cb8
0xffffff92664caee0 : 0xffffff8025cb0ad3
0xffffff92664caf20 : 0xffffff7fa91def94
0xffffff92664caf80 : 0xffffff7fa91dc794
0xffffff92664cb840 : 0xffffff8025ee2bd4
0xffffff92664cb8a0 : 0xffffff8025c90664
0xffffff92664cb8f0 : 0xffffff8025cb0842
0xffffff92664cb980 : 0xffffff8025c9a737
0xffffff92664cbbc0 : 0xffffff8025c9b270
0xffffff92664cbf40 : 0xffffff8025ffb3e8
0xffffff92664cbfa0 : 0xffffff8025a02906
Kernel Extensions in backtrace:
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0)[74D56B1D-588B-3942-981D-434D5B400A71]@0xffffff7fa6f72000->0xffffff7fa6f77fff
com.apple.filesystems.apfs(748.31.8)[CECBACAE-4C01-3473-8B51-76F928A94FB4]@0xffffff7fa7354000->0xffffff7fa7430fff
dependency: com.apple.kec.corecrypto(1.0)[72366D6A-230C-3A33-B2AE-FE567E2FE8F4]@0xffffff7fa697b000
dependency: com.apple.driver.AppleEffaceableStorage(1.0)[6B49B846-2852-3D7C-BD45-E70DC2684A8E]@0xffffff7fa71ed000
dependency: com.apple.iokit.IOStorageFamily(2.1)[B0FCE898-1542-34C0-B845-46FAE81DD9E6]@0xffffff7fa6446000
com.avast.FileShield(4.0)[BD8F6230-57BD-35CA-901E-1D3BD97C7BE4]@0xffffff7fa91da000->0xffffff7fa9261fff
BSD process name corresponding to current thread: mdworker
Mac OS version:
17C88
Kernel version:
Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64
Kernel UUID: 87641697-A3DD-30C4-B010-E65ECE57550B
Kernel slide: 0x0000000025600000
Kernel text base: 0xffffff8025800000
__HIB text base: 0xffffff8025700000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 709934190394
last loaded kext at 96660979531: com.apple.filesystems.smbfs 3.2 (addr 0xffffff7fa9262000, size 434176)
loaded kexts:
com.avast.FileShield 4.0.0
com.avast.PacketForwarder 2.1
com.apple.filesystems.smbfs 3.2
com.apple.driver.AppleTopCaseHIDEventDriver 127
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 110.23.24
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleHDAHardwareConfigDriver 280.12
com.apple.driver.AppleHDA 280.12
com.apple.driver.AppleMikeyDriver 280.12
com.apple.driver.AppleGraphicsDevicePolicy 3.16.21
com.apple.AGDCPluginDisplayMetrics 3.16.2
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.GeForce 10.2.8
com.apple.iokit.IOBluetoothSerialManager 6.0.2f2
com.apple.driver.pmtelemetry 1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 10.3.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.eficheck 1
com.apple.macos.driver.AppleUSBEthernetHost 8.1.1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AGDCBacklightControl 3.16.2
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.AppleLPC 3.1
com.apple.nvidia.NVDAStartup 10.2.8
com.apple.driver.AppleSMCLMU 211
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMuxControl 3.16.21
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleIntelFramebufferCapri 10.3.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleBacklight 170.10.2
com.apple.driver.AppleMCCSControl 1.5.3
com.apple.iokit.IOBluetoothUSBDFU 6.0.2f2
com.apple.driver.AppleUSBTCKeyEventDriver 254
com.apple.driver.AppleUSBTCKeyboard 254
com.apple.driver.AppleUSBTCButtons 254
com.apple.filesystems.apfs 748.31.8
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.filesystems.hfs.kext 407.30.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.driver.AirPort.Brcm4331 800.21.30
com.apple.driver.AppleSDXC 1.7.6
com.apple.driver.AirPort.Brcm4360 1220.18.1a2
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AppleAHCIPort 329
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.0.0
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.IOBufferCopyEngineTest 1
com.apple.driver.AppleIntelCPUPowerManagement 220.0.0
com.apple.driver.AppleMultitouchDriver 1204.13
com.apple.driver.AppleInputDeviceSupport 1201.8
com.apple.driver.AppleHSBluetoothDriver 127
com.apple.driver.IOBluetoothHIDDriver 6.0.2f2
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 280.12
com.apple.kext.OSvKernDSPLib 526
com.apple.driver.AppleSSE 1.0
com.apple.nvidia.driver.NVDAGK100Hal 10.2.8
com.apple.nvidia.driver.NVDAResman 10.2.8
com.apple.iokit.IOSerialFamily 11
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.AppleGPUWrangler 3.16.2
com.apple.driver.AppleHDAController 280.12
com.apple.iokit.IOHDAFamily 280.12
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleGraphicsControl 3.16.21
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleThunderboltEDMSink 4.1.2
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.iokit.IOAcceleratorFamily2 376.6
com.apple.iokit.IOSurface 209.2.2
com.apple.AppleGraphicsDeviceControl 3.16.21
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 517.22
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 517.22
com.apple.driver.AppleHIDKeyboard 203
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2
com.apple.iokit.IOBluetoothFamily 6.0.2f2
com.apple.driver.AppleUSBMultitouch 261
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOAHCIBlockStorage 301.20.1
com.apple.driver.AppleThunderboltNHI 4.5.6
com.apple.iokit.IOThunderboltFamily 6.6.3
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.iokit.IOBufferCopyEngineFamily 1
com.apple.driver.DiskImages 480.30.2
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.30.4
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.30.1
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 31
com.apple.iokit.IOTimeSyncFamily 650.5
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMCRTC 1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
EOF
A continuación se muestra la pantalla que recibo cuando mi Mac se bloquea.
